Frequently Asked Questions

1. What is Desperate LA?

Desperate LA is a boutique store located at 1951 Hillhurst Ave, Los Angeles, CA 90027, offering a curated selection of [describe your products, e.g., clothing, accessories, etc.]. Additionally, we have an online store where you can explore and shop our collection.

2. How can I contact customer support?

Feel free to reach out to our customer support team via:

  • Phone: +1 323-662-1150 / +1 719-230-3088
  • Email: desperatelosangeles@gmail.com

3. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also use PayPal for your transactions.

4. Is my payment information secure?

Absolutely! We take your security seriously. Our website uses SSL encryption to protect your payment information during transmission.

5. Do you offer international shipping?

Currently, we only offer shipping within the United States. We apologize for any inconvenience this may cause.

6. How long does shipping take?

Shipping times vary based on your chosen shipping method. During checkout, you'll see estimated delivery times for each option.

7. What is your return policy?

You have 30 days from the date of purchase to return unused items in their original packaging. For more details, please refer to our [Return and Refund Policy](link to your policy).

8. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact our customer support team as soon as possible. Keep in mind that changes might not be possible for orders already processed.

9. How do I track my order?

Once your order is shipped, you'll receive a confirmation email with tracking information. You can use this information to monitor your delivery's progress.

10. What should I do if my order arrives damaged?

We apologize for any inconvenience. Please contact our customer support team immediately, and we'll assist you with the next steps.

11. How do I stay updated on new arrivals and promotions?

You can subscribe to our newsletter to receive updates on new arrivals, promotions, and special offers. You can find the subscription option on our website.

12. Do you have a physical store?

Yes, we have a physical store located at 1951 Hillhurst Ave, Los Angeles, CA 90027. Feel free to visit us during our business hours.

13. Can I place an order over the phone?

Currently, we accept orders through our online store. However, if you need assistance, you can contact our customer support team for guidance.